Low Jira Velocity This Month: Only 2 Bugs Opened and 2 Closed in May
27 bugs closed vs 21 opened (last 30 days) — the team is making progress against the backlog. Judah (48) and Sam (34) leading closures in the last 30 days.
Key Metrics
Open Bugs
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Jira · active backlog
Bugs Opened (30d)
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Jira · last 30 days
Bugs Closed (30d)
—
Jira · last 30 days
Avg DAU
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Mixpanel · 30d avg
Sign Ups (30d)
—
Mixpanel · total
Marketplace Purchases
—
—
AI Failure Rate
—
Issues / Chat Msgs
OS Internet Lost
—
Mixpanel · 30d total
Open SW Tickets
—
—
Product Team — Leadership Readout
Signals
DAU Trend (Last 30 Days)
Software Support Tickets
Filtered to: support tickets submitted via Email or the help-desk Form only (excludes 510 FreshDesk-imported + phone/chat tickets) · Technical Support pipeline · split by Software/Hardware Support category
Open SW Tickets
—
Currently unresolved
SW Opened (30d)
—
Last 30 days
SW Closed (30d)
—
Last 30 days
Volume Trend (rolling 30d)
—
—
MTD vs Last Full Month
—
—
SW Tickets / Customer
—
—
Uncategorized (30d)
—
May include SW issues
Monthly Software Tickets — Last 12 Months
Software Support Tickets Submitted per Month
Recent Tickets — Software Only
Software Support (most recent first)
Breakdown
By Source
All Tickets by Category
Total Ticket Context
Total (3 Pipelines)
—
Tech Support + Bug Reports + Feature Req
SW Tickets (All-Time)
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Categorized as Software
HW Tickets (All-Time)
—
Categorized as Hardware
Paying Customers
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Companies · lifecycle = customer
Key Insights
Paying Customer Software Activity (30d)
All paying software customers (HubSpot Software pipeline, closed-won deals) ranked by total Mixpanel actions in the last 30 days (excl. @vustudio.com). 🟢 >20 actions · 🔴 ≤20 actions or no activity.
Bug Status — Last 30d
Bugs Opened
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Last 30d
Bugs Closed
—
Last 30d
Open Bugs
—
Active backlog
Closed (30d)
—
All issue types
Open Bugs by Assignee
Top Closers (30d)
Issues Closed by Type (30d)
Issue Types Resolved
Key Insights
🟡
🔴
Bug Backlog: 103 Open Bugs — 45+ Stale & Unassigned (>30 Days, No Owner)
114 open bugs total across all time. Bugs make up 27% of the 423 total open issues. Judah (14 open), Sam (7 open), Max (3 open). 5 epics currently show no owner: Glassmorphic UI, Creator Workspace, Bento Box, ACN/AFS HUB CMS, Canvas Editor — worth a quick confirm to ensure they are appropriately staffed.
🟡
423 Open Issues Total — Significant Legacy Backlog
423 open issues span all time: 69 from Jul-Dec 2024, 196 from 2025, 158 from 2026. Of these, 114 are bugs (27%). 122 issues resolved in last 30 days shows strong throughput. Note: Jira counts carried from May 11 refresh (4-day window).
Roadmap Preview — Top 10 Epics from Jira Timeline
Most Requested — Top 20 Open Items by Label Count
Open Jira items ranked by number of labels (most → least). Each label captures a distinct request/requester on the item.
Usage Overview (30d)
Avg DAU
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30-day average
Sign Ups
—
Last 30 days
Purchases
—
—
AI Failure Rate
—
Issues / Chat Msgs
OS Internet Lost
—
30d connectivity drops
Daily Active Users — Last 30 Days
AI Engagement
AI Event Counts (30d)
AI Metrics Detail
Growth Funnel (30d)
Sign Up → Purchase Conversion
Monthly Sign Ups — Last 6 Months
Key Insights
Feature Usage — Top & Bottom 20 by Clicks (30d)
🔝 Top 20 — Most Clicked Features
🔻 Bottom 20 — Least Clicked Features (excludes 0)
User Leaderboards (Last 30 Days)
🏆 Top 10 — Most Active Users by Total Actions
🏢 = Vū Studio staff · ⚠️ = possible automated/display account
🔑 Top 10 — Most Logins
🏢 = Vū Studio staff · Total logins this period: —
Engagement & Inactivity
Unique Active Users (30d)
—
Users with ≥1 event in last 30 days
Avg DAU
—
Daily unique users · 30d avg
Stickiness Ratio
—
Avg DAU ÷ Monthly Unique Users
📋 Inactive User Notes
Who is NOT using the software: Mixpanel tracks only users who fire at least one event. To identify inactive users, compare the total registered user count (from your auth system or HubSpot) against the — unique users active in the last 30 days. Users who signed up but haven't fired an event in 30+ days are your at-risk cohort.
Daily users: The DAU chart above shows that peak weekday usage reaches ~180–207 unique users/day, while the 30-day unique total is ~1,789. This implies most users are occasional, not daily. A stickiness ratio below 10% suggests the majority of monthly users do not return daily.
Power users vs. casual: The top 10 action leaderboard shows two accounts (sardon@ and alvin.teves@) together account for ~391K of the 466K total events (84%). Excluding staff and likely-automated accounts, the third-highest external user (jstaylor@tayloru.edu) fired 20,176 events — a significant engagement signal worth a direct conversation.
Voice of the Customer — Live from Ambient
Summary — Jun 6 – Jul 6, 2026 (last 30 days)
Calls Reviewed
22
Vū-relevant external meetings (with summaries)
Distinct Accounts
14
Accenture · USF · Arthrex · MarketScale · Mayo/AVISPL · BrightSign · Twist · Tampa Bay Lightning · Osceola · Megascapes · TGH · Santa Fe · Elevation · OneDiversified
Material Risks
3
Accenture Infosec enforcement · MarketScale reliability · Arthrex account mgmt
Material Opps
4
Accenture NYC pilot · Arthrex/Mayo Wall of Knowledge · Osceola library · Lightning kiosk + partner channels
Most Common Feature Requests — From Call Recordings
Requests explicitly raised by external customers in the last 30 days, sorted by number of distinct accounts.
Sentiment — Vū-Relevant Call Segments
Positive / excited about Vū StudioNeutral / exploratoryFriction / support issue
Material Risks
🚨
Accenture Infosec: no org-level session-timeout enforcement
An Accenture Infosec audit requires enforcing auto-logout / session-timeout and data deletion at the org/domain level for ALL users, including ungrouped free/trial users. The platform cannot yet enforce this org-wide — an unresolved compliance gap tied to the July 16 NYC pilot go-live. SSO was also requested.
⚠️
MarketScale recurring glitches & reliability
Recurring software glitches — connectivity drops, system crashes, and possible IT-security/timeout interference — are undermining confidence in production reliability at an active account.
⚠️
Arthrex reliability & multi-account management friction
Reliability/monitoring concerns for always-on global installs (e.g. the Munich lobby) plus device/account disconnection issues and no alerts/hooks. Managing many accounts is costly and complex — an expansion risk at an active enterprise signage account.
Material Opportunities
🌱
Accenture NYC One Manhattan West pilot
NYC View pilot targeting a July 16 go-live (software free during the pilot; a 15-seat Studio Pro CIC account issued). Potential to expand across CICs and toward SSO / enterprise licensing at Vū's largest account.
🌱
Arthrex / Mayo Wall of Knowledge & V1 Mini
Multi-year software subscription plus interactive content via the Mayo "Wall of Knowledge" and V1 Mini program; Mayo full-wall install targeted for January — large expansion potential.
🌱
Osceola County technology library
Tech library opening Oct 1 (ribbon-cutting Oct 15) with AI-driven cognitive games and interactive content built on Vū via AVISPL — a new public-sector interactive install.
🌱
Tampa Bay Lightning kiosk upsell & new partner channels
Lightning expanding with a 55-inch touchscreen kiosk for Benchmark International (transition testing mid-August). New integrator/partner channels — Twist Technology and Megascapes (Gaussian-splat library) — plus an Accenture Bangalore install via OneDiversified targeted for end of August.
Calls Reviewed — Jun 6 – Jul 6, 2026
| Date | Meeting | External Attendees | Vū Relevance |
|---|---|---|---|
| Jul 2 | Santa Fe College — Quarterly Check-In (AI model selection, video gen) | Mark (Santa Fe College) | High |
| Jul 2 | USF — Quarterly Check-In (support, new AI features, stadium event) | Omayra McCandele / Joey Galuppi (USF) | High |
| Jul 1 | Accenture — Platform Overview (teams, auth/SSO, security) | Brittany (Accenture) | High |
| Jun 30 | Accenture — VU One Auto-Logout / Domain Enforcement | Madhvi (Accenture) | High |
| Jun 29 | Accenture — 1MW Activation (content, security, AI knowledge graph) | Caroline Koch / Sean Tellez (Accenture) | High |
| Jun 26 | Mayo Immersive — Planning (Vū Studio scalability, Unreal) | Thom Belda (Mayo / AVISPL) | High |
| Jun 25 | Tampa Bay Lightning — Quarterly Health Check | Hunter Perkins (Vinik / Lightning) | High |
| Jun 24 | OneDiversified — Vu Onboarding (India / Accenture Bangalore) | Sangappa M (OneDiversified) | Medium |
| Jun 24 | Tampa General Hospital — Podcast Studio Training | Drew (TGH) | High |
| Jun 24 | Twist Technology — Integrator Partnership Overview | Victor Ditoro (Twist) | Medium |
| Jun 17 | Osceola County — Tech Library Sim (AI content & accessibility) | Brandon Pritchett / Jason Long (AVISPL) | High |
| Jun 17 | Mike Angeloff — Roadmap, Mayo Wall of Knowledge, exclusivity | Mike Angeloff (partner) | High |
| Jun 16 | Megascapes — Gaussian-Splat Asset Library Integration | Harold Price / William McMaster (Megascapes) | Medium |
| Jun 15 | Accenture — Cannes Standup (PowerPoint integration, alt text, stress test) | Brian / Johnathon (Accenture) | High |
| Jun 15 | Arthrex — Monthly Sync (new dashboard, reliability, account mgmt) | Ron Schomburger / Jacob Moran (Arthrex) | High |
| Jun 12 | Vū Studio x BrightSign Sync (web-app on players) | Nick Rigdon (BrightSign) | Medium |
| Jun 12 | MarketScale — Quarterly Health Check (glitches, View AI) | Jonathan Heath / Alex LeBlanc (MarketScale) | High |
| Jun 11 | Accenture — Cannes Testing (performance, Figma, resolution, access) | Stephanie / Johnathon (Accenture) | High |
| Jun 11 | VU One — Data Deletion & Session-Timeout Security | Sean Tellez (Accenture) | High |
| Jun 10 | USF | Vū Quarterly Health Check | Ined Studios / USF | High |
| Jun 9 | Elevation Church — Pre-Vis (SceneForge + Vū Studio playback) | Shelby / Brent (Elevation Church) | High |
| Jun 8 | Accenture — Kick-Off Vū Pilot (NYC View, July 16 go-live) | Caroline Koch (Accenture) | High |
Test Run Health
Latest Status
● Failed
Run #61 · Jun 9
Avg Pass Rate
89%
Last 4 runs
Failed (Latest)
2
of 34 tests · Run #61
Avg Duration
11m 56s
Last 4 runs
Runs on Record
4
feature/remote_lights
Signals
🟡
Latest Run Failed — Run #61 (2 Failures + 2 Flaky of 34)
Run #61 (Jun 9) failed on feature/remote_lights in staging: 32 passed, 2 failed, 2 flaky (94% pass rate). This ends the clean streak from Run #52 (22/22 on May 25). Coverage grew from 22 to 34 tests, so newly added tests may be surfacing the failures — worth checking the 2 failing and 2 flaky tests.
🟡
Run History Gap — Runs #53–60 Not in Store
Only runs #41, #42, #52 and #61 are available from the Vercel Blob store, so runs #43–51 and #53–60 are not visible. Trend visibility is partial — the jump from #52 (May 25) to #61 (Jun 9) skips the intervening runs.
Pass / Fail by Run
Recent Runs
ℹ️ Run data sourced from vu-playwright-dashboard.vercel.app (requires login). Data last captured Jul 6, 2026 (latest Run #61, Jun 9, 2026).
All Snapshots — Newest First