Vū Studio Insights Dashboard

Key Metrics

Open Bugs

—

Jira · active backlog

Bugs Opened (30d)

—

Jira · last 30 days

Bugs Closed (30d)

—

Jira · last 30 days

Avg DAU

—

Mixpanel · 30d avg

Sign Ups (30d)

—

Mixpanel · total

Marketplace Purchases

—

AI Failure Rate

—

Issues / Chat Msgs

OS Internet Lost

—

Mixpanel · 30d total

Open Support Tickets

—

Signals

DAU Trend (Last 30 Days)

Support Ticket Overview

Open Tickets

—

Currently unresolved

Opened (30d)

—

Last 30 days

Closed (30d)

—

Last 30 days

Internet-Related

—

Connectivity tickets

Support Tickets

—

2025–2026 (SW+HW only)

Breakdown

By Source

By Category (200-sample)

Recent Tickets

Latest Submissions

Key Insights

🔴

Connectivity Tickets Corroborate OS Internet Lost Signal

3 of 58 support tickets mention internet/connectivity issues. With 68,460 OS Internet Lost events in Mixpanel (down from 81K last week), this is a systemic hardware reliability issue — improving but not resolved.

HubSpotMixpanel

🟡

Support Tickets Now Filtered to Software & Hardware Only

58 categorized support tickets (36 Software, 22 Hardware) out of 796 total tickets in HubSpot — confirming that most HubSpot activity is non-support. The support ticket volume is very manageable.

HubSpot

🟡

January 2026 Was the Busiest Support Month: 9 tickets

Of the 23 support tickets in 2026, January had 9 — the most of any month. April saw 7 (driven by connectivity/hardware issues). May has only 1 so far. 35 additional support tickets date from 2025.

HubSpot

Bug Status — Last 30d

Bugs Opened

—

Last 30d

Bugs Closed

—

Last 30d

Open Bugs

—

Active backlog

Closed (30d)

—

All issue types

Open Bugs by Assignee

Top Closers (30d)

Issues Closed by Type (30d)

Issue Types Resolved

Key Insights

✅

Net Negative Bugs Last 30 Days: 27 Closed vs 21 Opened

27 bugs closed vs 21 opened (last 30 days) — the team is making progress against the backlog. Judah (48) and Sam (34) leading closures in the last 30 days.

Jira

🔴

Bug Backlog: 114 Open Bugs, 27% of All 423 Open Issues

114 open bugs total across all time. Bugs make up 27% of the 423 total open issues. Judah (14 open), Sam (7 open), Max (3 open). 5 epics still need owners: vu.ai overhaul, Glassmorphic UI, Creator Workspace, Bento Box, Fluidmotion.

Jira

🟡

423 Open Issues Total — Significant Legacy Backlog

423 open issues span all time: 69 from Jul-Dec 2024, 196 from 2025, 158 from 2026. Of these, 114 are bugs (27%). 122 issues resolved in last 30 days shows strong throughput.

Jira

Usage Overview (30d)

Avg DAU

—

30-day average

Sign Ups

—

Last 30 days

Purchases

—

AI Failure Rate

—

Issues / Chat Msgs

OS Internet Lost

—

30d connectivity drops

Daily Active Users — Last 30 Days

AI Engagement

AI Event Counts (30d)

AI Metrics Detail

Growth Funnel (30d)

Sign Up → Purchase Conversion

Key Insights

🔴

Marketplace Conversion = 0% (5 Consecutive Weeks)

40 users opened the plan modal, 0 purchases completed. Five straight weeks of zero revenue conversion. The checkout flow may be broken or pricing is a hard blocker. This needs immediate investigation.

Mixpanel

🔴

68,460 OS Internet Lost Events — Down 16% But Still Critical

First meaningful decline in five weeks (from 81.4K). Still 68K connectivity drops suggests a hardware-level reliability issue at customer venues. Corroborated by 4 HubSpot hardware/connectivity tickets.

MixpanelHubSpot

🟡

AI Failure Rate 16.2% — Fifth Week Unchanged

76 Vu.ai Issue Raised out of 468 chat messages. No improvement across five consecutive snapshots. Needs a Jira ticket, an owner, and investigation into what's causing 1-in-6 AI interactions to fail.

Mixpanel

🟡

AI Sidebar Barely Used: 6 Opens vs 468 Chats (1.3%)

Sidebar usage collapsed from 19 to 6 this week. Users are engaging with AI via chat but almost no one is opening the sidebar. UX discoverability issue or the sidebar may not be surfacing at the right moments.

Mixpanel

🟡

Sign-Ups Declining for 4th Week: 121 vs Peak 157

Down 9% week-over-week (133→121). Down 23% from peak 5 weeks ago. With purchases at 0, the growth funnel is broken at both acquisition and conversion ends.

Mixpanel

All Snapshots — Newest First

Test Run Health

Latest Status

● Failed

Run #42 · May 11

Avg Pass Rate

84.4%

Last 2 runs

Failed (Latest)

of 16 tests · Run #42

Avg Duration

8m 4s

Last 2 runs

Runs on Record

feature/remote_lights

Signals

🔴

Both Recorded Runs Failing on feature/remote_lights

Run #41 (May 10) and Run #42 (May 11) both failed on the same branch in staging. 3 failures in the latest run, 2 in the previous — failures are increasing. The branch may have a persistent broken test or environment issue.

TestsStaging

🟡

Pass Rate Declining: 87.5% → 81.3% (Run #41 → #42)

Pass rate dropped 6 points in consecutive runs. With only 16 tests total, each additional failure has outsized impact. Worth investigating whether flakiness or a genuine regression is driving the trend.

Tests

Pass / Fail by Run

Recent Runs

ℹ️ Run data sourced from vu-playwright-dashboard.vercel.app (requires login). Individual test case names are available in the GitHub Actions Playwright reports. Data last captured May 11, 2026.